Return Policy
CHANGE OF MIND & EXCHANGE
- We are confident that you will love our products as much as we do, however if you change your mind after receiving your order, and you wish to exchange, please send us an email within 14 days on hello@mummadeyum.com
- We will work with you to return your item to our warehouse for an exchange or credit note for something else.
- Please note, a $10 admin fee will apply for change of mind returns
- Shipping fees are non-refundable
- Products must be in an unused condition, unopened, unwashed and original packaging.
- Refunds cannot be issued for change of mind returns. If you have any questions about our products, we are happy to assist prior to finalising your purchase to ensure you select the right piece for you and your family.
- Gift Cards, Sale or seconds items cannot be exchanged or refunded.
FAULTY ITEMS
At Mum Made Yum, we take the quality & safety of our products very seriously. We have carefully designed, tested and packaged each item before its dispatched to ensure you and your family are totally satisfied with our products.
In the event you are not satisfied, we will strive to resolve your situation as best as possible.
- In the unlikely event your item is faulty, please send us an email with your proof of purchase (within 7 days), with details and picture of the fault. (Email- hello@mummadeyum.com or via the Contact Us page)
- We will assess the claim and advise you of the outcome
- If your faulty item claim is approved, you may be required to return the faulty item to our warehouse for inspection
- We will issue an replacement, exchange or store credit if your item is approved for return (pending stock availability).
- Please note, general wear & tear, or misusing/ not following proper care instructions is not covered by this returns policy.
RETURN TO SENDER PARCELS
- In the rare instance that your parcel is retuned-to-sender or unclaimed at your destination, we will attempt to contact you to arrange redelivery of your order.
- Postage costs for redelivery may be incurred.
- Postage costs are non-refundable.
If you have any queries about our products, please get in touch with our friendly customer service team; we are here to help
Email: hello@mummadeyum.com